Care for all the family highlighted
The Care Quality Commission (CQC) is a Government funded organisation, responsible for checking all hospitals in England to ensure they meet national standards for providing patient care. On the 31st December Woking Hospice received an unannounced visit by the CQC, and we are pleased to announce they found us to be compliant across the board.
The Care Quality Commission specifically looked at the following elements of our services:
Consent to care and treatment
Care and welfare of people who use services
Cooperating with other providers
Safeguarding people who use services from abuse
Cleanliness and infection control
The CQC found that patients were being supported in a caring, compassionate and respectful way, and they were also impressed that care was extended to the patient’s families. Our dedicated quiet, complimentary and children’s play rooms were highlighted, as ways for us to ensure that the physical and spiritual needs of our patients and their relatives are cared for. Finally it was also noted how clean and well maintained our premises are, thanks to the continued training and guidance of our staff.
Rachel Hill, our Director of Clinical Services, was very pleased with the report and congratulate everyone at the Hospice on the great feedback, and thanked the entire team for all their hard work over the last year.
Read more about our services here.