Retail Manager

Status: Full time

Salary: circa 40,000 pa plus travel expenses

Closing date: 30th March

Contact email:

The Hospice Retail Operations is a significant, dependable income stream.  The post holder will have budgetary responsibility for sales of over 2m and contribution of half a million per annum.  There are currently 17 shops located throughout our catchment area of Surrey.

Job Purpose

  • To provide strategic leadership and overall management to our shops and warehouse operation.
  • To develop a strategy for further profitable growth and expansion.
  • To manage all current operations to ensure sales, costs and profit targets are met.



Profit Management

  • To set, monitor and ensure sales, costs and profit targets are met in individual shops, warehouse and in total.
  • To recommend annual capital budget and expenditure.
  • To ensure the quality of customer service within the retail organisation reflects Hospice values through training and the design and implementation of policies and procedures.
  • To develop internal stock systems and external stock collection systems in order to ensure sufficient stock is available for all shops.
  • To determine and monitor best use of space and stock in shops and warehouse through training and data analysis.
  • To ensure profitability is maximised through tax efficient benefits, for example Gift Aid on donated goods.

Operational Management

  • To develop and manage recruitment and selection procedures to ensure a skilled retail management team.
  • To ensure effective implementation of Hospice performance appraisal, disciplinary and grievance procedures for employed staff.
  • To manage the necessary practices, systems and controls to ensure the operational, financial and administrative efficiency of the retail organisation.
  • To ensure that appropriate practices, checks and risk assessments are in place for Health and Safety, Fire, Trading Standards and other regulations and legislation.
  • To co-ordinate and manage the retail property portfolio, including acquisitions, closures, leases and rent reviews.  To liaise with agents, surveyors and solicitors, where necessary, in carrying out the above.
  • To instigate and manage cost-effective retail property maintenance programmes.
  • To develop and implement practices to ensure all paid staff and volunteers are updated on general Hospice matters and all Hospice staff updated on retail matters.
  • To form links with other hospice shop organisations and share best practices.
  • To represent Woking and Sam Beare Hospices as necessary, including speaking engagements.
  • To work with the Volunteer Services Department in volunteer recruitment, to ensure that sufficient quality volunteers are recruited to meet the needs of the organisation

Retail Development

  • To produce, implement and review a 3 year Retail Strategy.
  • To research potential new areas for shops.  To identify suitable sites, negotiate with landlords, agents and professional advisors up to lease completion.
  • To develop project proposals for new shops and refurbishments.
  • To research, evaluate and develop new retail income streams.


To find out more about this exciting opportunity please see the job description below or contact the HR department, Woking & Sam Beare Hospices, on 01483 742682.

To apply please download the application form below and forward it along with your CV to: Human Resources Department, Woking Hospice, Goldsworth Park, Denton Way, Woking, Surrey GU21 3LG.

Or email it to:

You can also apply online by clicking the ‘Apply Now’ button below.