Your chance to comment on our services

Your views are important to us and we welcome and value any comments and suggestions that might help improve our services. A simple idea could make all the difference to the way we care for patients and their families, so please share your thoughts with us via our feedback form below.

We strive to provide an excellent quality of care and support to our patients and their relatives, whether supported at home or cared for in our Hospice.

However, we are not complacent and recognise that there may be instances when we may not meet your expectations. Please tell us if this is the case so we can ensure that you get the care you deserve and help improve our services in the future.

You can read more about how to get your message across in our leaflet Your Chance to Comment on our Services, which is also available from our reception.

All comments and complaints are recorded and fully investigated and when appropriate, action is taken to reduce the likelihood of recurrence.

If you are a supporter and have any concerns or comments regarding fundraising please share your thoughts through our Feedback form below.

We also like to hear when we are doing something well. So if you have had a good experience and want to compliment a member of staff, you can either talk to them directly, send them a card, fill in one of our comment cards or use our feedback form below.

We keep all our compliments on display so that we can share the satisfaction of a job well done and individual staff keep copies which can be used for professional revalidation.

All our in-patients and their families are invited to take part in our In-patient Service Evaluation Survey. Questionnaires, comments leaflets and pre-paid return envelops our found on our wards and in each patient rooms information folder.

Alternatively, if you wish to make a comment to an independent body you can contact our regulator:

Care Quality Commission
Citygate
Gallowgate
Newcastle-upon-Tyne
NE1 4PA
T: 03000 616161

Or you can visit their website here: www.cqc.org.uk

 

Feedback Form