The Care Quality Commission (CQC) is the independent regulator of health and adult social care in England. It is responsible for ensuring health and social care services provide people with safe, effective, compassionate and high-quality care.

As a hospice care provider we constantly work to ensure we are compliant with all CQC regulations and expectations. Woking Hospice was last inspected on 03 May 2016 and we were assessed as compliant across the board and given an overall ‘Good’ rating.

During their very thorough two day visit the Care Quality Commission assessed us against five questions common to all current inspections:

  • Is the service safe?
  • Is the service effective?
  • Is the service caring?
  • Is the service responsive?
  • Is the service well-led?

We achieved a ‘Good’ rating for all the above.

Our efforts to promote ethnic diversity was also noted and praised, with the inspectorate commenting that we had “established a positive relationship with the local Muslim community. This had helped people of a Muslim faith to feel comfortable using the service.”

The report also stated that people and their relatives are overwhelmingly positive about the service they receive. “They told us they were satisfied with the staff approach and how the care and treatment was delivered. The staff approach was kind, compassionate and pro-active.” The CQC report also stated that “the service provided high standards for end of life care and people were enabled to experience a comfortable, dignified and pain-free death.”

Read the full report

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