Continuing to improve the services we provide to our patients, with the help of Macmillan, we have a introduced the role of Social Worker to our care team.
Our Social Worker acts as an intermediary between the patients and the services they need access to. They can inform and support patients with their choices, their role is to act as the facilitator in the decision making process.
If you are under the care of our hospice, or you are the carer of one of our patients, our Social Worker will be there to help guide you along your own personal palliative care journey.
How can the Social Worker help?
- They are a link across all of our departments, providing a seamless service to patients, their families and carers.
- For every patient who needs the service, they will holistically assess, evaluate and respond to every individual’s emotional, social, practical and financial needs in collaboration with the hospice multi-professional team.
- They can signpost our patients and their carers to professionals or services that can assist with the provision of information, support, advice and advocacy. This may include matters such as housing, care at home and benefits.
- They will ensure that robust discharge and social care plans are laid and implemented for every patient who requires this assistance.
- They will help to coordinate the response when there is a safeguarding concern, and ensure all appropriate action is taken.
- They will be advocates for patients where appropriate, and where conflict arises with family members they can signpost our families in need to external advocacy agencies.
To find out more about this service, send an email or call Caroline on 01483 881750.