Care Quality Commission

Care Quality CommissionThe Care Quality Commission (CQC) is a Government funded organisation, responsible for checking all hospitals in England to ensure they meet national standards for providing patient care.

On the 3rd of May 2016 Woking Hospice received an unannounced visit by the CQC, and we are pleased to announce they found us to be compliant across the board and gave us an overall ‘Good’ rating.

During their very thorough two day visit the Care Quality Commission assessed us against five questions common to all current inspections:

Is the service safe?
Is the service effective?
Is the service caring?
Is the service responsive?
Is the service well-led?

We achieved a ‘Good’ rating for all the above.

Our efforts to promote ethnic diversity was also noted and praised, with the inspectorate commenting that we had “established a positive relationship with the local Muslim community. This had helped people of a Muslim faith to feel comfortable using the service.”

The report also stated that people and their relatives are overwhelmingly positive about the service they receive. “They told us they were satisfied with the staff approach and how the care and treatment was delivered. The staff approach was kind, compassionate and pro-active.” The CQC report also stated that “the service provided high standards for end of life care and people were enabled to experience a comfortable, dignified and pain-free death.”

Read the full report: Care Quality Commission Inspection_report for_Woking Hospice_May2016.

 

Sam Beare Hospice last received an unannounced visit by the CQC on the 25th March 2013.

They looked at the same five key areas as mentioned above and spoke to patients, who said they felt treated with dignity and respect. The feedback from patients and relatives was very positive and one patient told them that “nothing is too much trouble” and the staff “have done so much for me”.

Read the full report: Care Quality Commission Inspection Report for Sam Beare Hospice.

A follow up visit took place in May 2013: Follow up Care Quality Cimmission Inspection Report for Sam_Beare_Hospice.