Woking Hospice receives ‘good’ CQC rating

Following an unannounced inspection of Woking Hospice by the Care Quality Commission (CQC), we have received an overall ‘Good’ from the independent regulator.

The CQC team, which consisted of two inspectors, a specialist nurse advisor and a pharmacist inspector, talked to patients, volunteers, relatives of those in care and a selection of staff at all levels. They also ran a survey to include third party opinions such as those of GPs and external consultants.

The feedback was ‘overwhelmingly positive’ and a number of extracts from the interviews were included in their report to evidence this;

“I feel very blessed to be in the care of Woking Hospice. All the staff and volunteers are fabulous” Patient

“They were excellent with [my family member] who was very stubborn. They were patient and caring.”

”The Woking Hospice staff are fantastic, approachable and always go the extra mile for their patients. The doctors are extremely knowledgeable and go out of their way to support and train others”.
Health Professional

Under CQC’s new programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well led. Visitors from the independent regulator spent time inspecting every aspect of Woking Hospice including care practices, health & safety standards, the building’s environment, administrative operations, recruitment & training policies and food quality. Comments were made on all areas of the operation, from the presence of fire safety signs to the choice of food available and all was found to be to their satisfaction.

Our efforts to promote ethnic diversity was also noted and praised, with the inspectorate commenting that our service has “established a positive relationship with the local Muslim community,” which has “helped people of a Muslim faith to feel comfortable using the service.”

The report also mentioned that people and their relatives were overwhelmingly positive about the service they received: “They told us they were satisfied with the staff approach and how the care and treatment was delivered. The staff approach was kind, compassionate and pro-active’ and ‘the service provided high standards for end of life care and people were enabled to experience a comfortable, dignified and pain-free death.”

On receipt of the report, Chief Executive Nigel Harding said, “We’re all working towards one goal which is to provide the very best end-of-life care to our patients and their families. Our clinical teams as well as our admin staff are talented and dedicated, and we’re delighted by such a positive CQC rating and by the thorough and comprehensive report, which is testament to the fantastic work our teams do”.

Our Director of Nursing, Jayne Cooper, added, “Our clinical teams and the staff that support them work incredibly hard to provide the local community with a 24/7 end of life care service, open to all who need us. We have a real passion for our work and we are all very pleased to have received a strong CQC report, which reinforces the quality of care we give and recognises the efforts of the staff to provide that care to all our patients and their families.”

Find out more and read the full report here.