Information Governance

As a specialist palliative care provider we need to keep important information about our patients and, where appropriate, their next of kin. This is solely to give you the best possible care and to safeguard you.

The sort of information that we will keep will include your full name, address, contact telephone and date of birth; together with medical records, test results and any other information that is necessary so that we are able to make your stay with us as comfortable as possible.

The privacy of our patients is an organisation wide priority. We follow a national approach called Information Governance. This ensures data protection and the correct handling of personal and sensitive information about patients, staff and our volunteers. Information is dealt with legally, securely, efficiently and effectively.

The Data Protection Act 1998 became law on 1 March 2000. It sets standards which must be adhered to when obtaining, recording, holding, using or disposing of personal data. It provides living individuals with a right of access to personal information held about them. This right applies to all information held on computers and also covers most manual records.

All our staff and volunteers have a responsibility to ensure data protection and the correct handling of personal and sensitive information about patients, other staff and volunteers or supporters.

Our supporter database is held separately from our medical database and no information is transferred from one to the other unless we have had your permission to do so.

The only time your information would be shared externally is with other agencies that are involved in your care. But this would be with your prior consent.